Cozy Vietnam Travel Terms and Conditions

  1. Safety & Flexibility

Safety is always our first priority so any trip is covered with best-arranged accommodation and transportation. All of our tours are well-planned and prepared to avoid any risk or unexpected thing during the trip. As a professional tour operator in Vietnam, Laos and Cambodia we always ensure the safety of any individual, any tour group from small too big.

Flexible alteration of itinerary: Your booking can be amended even after it is made. Alterations to your itinerary prior to your trip departure are happily processed as quickly as possible. Alterations after payment of the deposit will involve in a sum of fee which depends on third parties such as cruise operators, airlines and hotels.

  1. Safety & Flexibility

Safety is always our first priority so any trip is covered with best-arranged accommodation and transportation. All of our tours are well-planned and prepared to avoid any risk or unexpected thing during the trip. As a professional tour operator in Vietnam (Laos & Cambodia), we always ensure the safety of any individual, any tour group from small too big.

Flexible alteration of itinerary: Your booking can be amended even after it is made. Alterations to your itinerary prior to your trip departure are happily processed as quickly as possible. Alterations after payment of the deposit will involve in a sum of fee which depends on third parties such as cruise operators, airlines and hotels.

  1. Insurance

Cozy Vietnam Travel’s tour packages do not include Vietnam, Laos, Cambodia Life Tourist Accident/ Casualty Insurance and all insurance is not part of our package or customize or excursion. We highly recommend that you purchase full coverage travel insurance from your country of origin.

  1. Children Policy

With Cozy Vietnam Travel none of charge is levied for toddlers. Children aged from 2 to 8 years are generally granted a reduction of 50% of the tour price, provided that they are accompanied by at least one full-paying adult and stay in the same room.

  1. Itineraries

Accommodations (hotel or vessel) and pre-arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Cozy Vietnam Travel’s control. Every effort will be made to operate tours as planned.

  1. Communications

Cozy Vietnam Travel offers Round-the-clock Service with professional travel consultants being available 7 days a week; and also we have a 24/7 mobile service.

You can contact Cozy Vietnam Travel via the web form from https://cozyvietnamtravel.com, email phone. If for any reason, you fail to receive any reply from Cozy Vietnam Travel in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Cozy Vietnam Travel customer service center at info@cozyvietnamtravel.com or phone at Tel: +84 243.9152.152 Or Mobile: 84 933.363.386 Mr Ming Fam – (WhatsApp/Zalo/Viber/Line) immediately to ensure that we are able to deal with your inquiry under the terms of our Terms and Conditions.

  1. Complaints & Claims

Shall you feel unsatisfied with any service Cozy Vietnam Travel has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.

In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Cozy Vietnam Travel will not be liable for any claims made later than 15 days after the completion of your tour.

  1. Luggage Allowance

In accordance with regulations of the Civil Aviation Administration of Vietnam (CAAV), the free baggage allowance within Vietnam is 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within Vietnam specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.

Noted: the above language allowance not applied with budget Airlines.

  1. Health Requirements

Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited.

  1. Travel Documentation

All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Cozy Vietnam Travel accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

  1. Liability & Responsibility

+ Cozy Vietnam Travel provides tour information for Vietnam, Laos, and Cambodia tour bookings. Cozy Vietnam Travel publishes travel information and services gathered from the selected quality hotels, air ticket agencies, and tour companies & operators. Cozy Vietnam Travel will not be responsible for errors, omissions or inaccuracies in the information provided by third-party providers.

+ Cozy Vietnam Travel shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by Cozy Vietnam Travel.

Cozy Vietnam Travel shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Cozy Vietnam Travel’ control. Neither Cozy Vietnam Travel nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes

+ Cozy Vietnam Travel is not responsible for a client’s failure to comply with customs regulations.

+ Cozy Vietnam Travel is not responsible for the theft or loss of any customer’s valuables or items of personal property due to the negligence of the customer.

+ Cozy Vietnam Travel reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Cozy Vietnam Travel has canceled any tour prior to the commencement of the tour, Cozy Vietnam Travel is liable for a full refund of the money received from the client.

+ Many of Cozy Vietnam Travel’s tour packages include activities that require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Cozy Vietnam Travel, its employees and agents cannot be responsible for any action or event that occurs after it said employees and agents have exercised their duty and taken the necessary care.

+ Cozy Vietnam Travel reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

  1. Cancellation & Refunds

We would deeply regret your decision to cancel your trip to Vietnam, Laos or Cambodia; however, we realize that there are many valid reasons that this can happen.

In the event of cancellation, we will refund any payment made to Cozy Vietnam Travel (less any cancellation fee that is applicable) within 14 days of our receipt of your written cancellation request.

The cancellation of package tours fee will be calculated as follows:

More than 40 days prior to trip departure: 10% of the deposit paid is non-refundable. This will be saved for your next trip with us. The rest of the deposit paid will be refunded (bank fee levied by your end)

40 – 30 days prior to trip departure: 35% charged of the deposit paid

29 – 15 days: 50% charged of the deposit paid

14 – 10 day: 75% charged of total amount

Less than 10 days or No show: 100% charged of total amount.

After the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.

The cancellation of daily tours fee will be calculated as follows:

The Price is NOT included Payment fees (Bank or Gateway fee)

Promotion is subject to availability upon confirmation

If you cancel a trip after making a booking you will lose some or all of the money you have paid for the trip. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:

+ 3 days or more prior to departure, we will refund 100% of your money

+ 2 days prior to departure, we will refund 50% of total money you already paid

+ 1 day prior to departure, we will refund 0% of total money you already paid.

If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services.

We can change date of your tour for you, if you send us an email to reconfirm at least 1 day before.

We will Refund 100% if weather is bad and cannot join the tour.

Children Policy:

The rate for children applicable for one child sharing a twin or double cabin with two adults

For infant (<04 years old): FOC except domestic ticket cost

04 – 8 years old without bed: 50% adult rate

04 – 11 years old with extra bed: 75% adult rate

04 – 11 years old in twin share: 90% adult rate

  1. Modification or Discontinuance of Service

Cozy Vietnam Travel reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.

Cozy Vietnam Travel’s tour packages do not include Vietnam, Laos, Cambodia Life Tourist Accident / Casualty Insurance and all insurance is not part of our package or customize or excursion. We highly recommend that you purchase full coverage travel insurance from your country of origin.

COZY VIETNAM TRAVEL COMPANY

Add: Suite 201, No 2, Lane 71, Phu Vien Street, Bo De, Long Bien District, Hanoi, Vietnam

Tel: (+84) 243 9 152 152

HP: (+84) 933 363 386

Email: info@cozyvietnamtravel.com

Website: https://cozyvietnamtravel.com

International Tour Operator License No: 01-1101/2018 TCDL-GPLHQT

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