PRIVACY POLICY – COZY VIETNAM TRAVEL

At Cozy Vietnam Travel, we understand that your personal information is private and sensitive. We hold the trust you place in us with the highest regard. This Privacy Policy outlines our commitment to safeguarding your data while providing premier travel experiences, including our signature Ha Long Bay Overnight Cruises, Ha Long Daily Excursions, and Ninh Binh Day Tours from Hanoi.

1. The Value of Your Privacy

We believe that privacy is a fundamental right. When you choose to travel with us, you entrust us with personal details necessary for your journey. We pledge to handle this information with the utmost discretion, integrity, and transparency, ensuring it is used strictly for the enhancement of your travel experience.

2. Information We Request and Why

To provide seamless logistics and comply with Vietnamese maritime and local regulations, we respectfully request the following information:

  • Identification Details: Full names, dates of birth, and nationalities. For our Ha Long Bay Cruises, passport or ID numbers are legally required for overnight registration with the Port Authority.
  • Contact & Logistics: Phone numbers, email addresses, and your hotel location in Hanoi to coordinate professional pick-up and drop-off services.
  • Personal Preferences: Dietary restrictions or physical requirements to ensure your comfort and safety during our cruise activities and Ninh Binh explorations.

3. Our Commitment to Data Confidentiality

Your information is shared only with the essential personnel and partners (such as the Port Authority, hotels, or transport coordinators) required to fulfill your booking.

  • No Commercial Sharing: We strictly prohibit the sale, rental, or sharing of your personal data with third parties for marketing or commercial purposes.
  • Legal Compliance: Disclosure occurs only when mandated by the laws of the Socialist Republic of Vietnam for safety and security purposes.

4. Security and Storage Protocols

We employ rigorous security measures to protect your data from unauthorized access, loss, or alteration:

  • Encrypted Transmission: Our digital platforms utilize industry-standard encryption to secure your data during the booking process.
  • Secure Storage: Physical and digital records are stored in high-security environments at our Hanoi and Ha Long offices, accessible only by authorized staff.

5. Your Rights and Control

As the owner of your data, you maintain full control. You may, at any time, contact us to:

  • Review or update the information we hold about you.
  • Request the permanent deletion of your data following the completion of your tour.
  • Withdraw consent for any non-essential communication.

6. Corporate Contact Information

Should you have any questions or require further clarification regarding your privacy, please do not hesitate to reach out to our management team:

COZY VIETNAM TRAVEL International Tours Operator License No. 01-1101/2022/TCDL – GP LHQT.

HANOI HEAD OFFICE

  • Address: 95H, Ly Nam De Street, Cua Dong, Hoan Kiem, Hanoi.
  • Hotline: +84 981 886 155
  • Email: [email protected]

HALONG CRUISES OFFICE

  • Address: No 7, Ngoc Chau, Tuan Chau International Harbor, Halong City, Quang Ninh Province.
  • Hotline: +84 981 886 155
  • Email: [email protected]