Privacy Policy
How Cozy Bay Cruise collects, uses, and protects your personal information when you book and travel with us across HαΊ‘ Long Bay and Lan Ha Bay.
Last updated: June 2026
1 The Value of Your Privacy
At Cozy Vietnam Travel, we understand that your personal information is private and sensitive. We hold the trust you place in us with the highest regard.
We believe that privacy is a fundamental right. When you choose to travel with us, you entrust us with personal details necessary for your journey. We pledge to handle this information with the utmost discretion, integrity, and transparency, ensuring it is used strictly for the enhancement of your travel experience.
2 Information We Collect and Why
To provide seamless logistics and comply with Vietnamese maritime and local regulations, we respectfully request the following information:
| Category | Data Collected | Purpose |
|---|---|---|
| Identification | Full names, dates of birth, nationalities, passport or ID numbers | Legally required for overnight registration with the QuαΊ£ng Ninh Port Authority under Vietnamese maritime regulations |
| Contact & Logistics | Phone numbers, email addresses, hotel location in Hanoi | Coordinate pick-up/drop-off services, send booking confirmations, and provide trip updates |
| Personal Preferences | Dietary restrictions, physical requirements, special requests | Ensure your comfort and safety during cruise activities |
| Payment Information | Credit card details (processed via PayPal or OnePAY) | Securely process your booking payment. Card details are handled entirely by PayPal and OnePAY β we do not store card numbers on our servers |
3 Our Commitment to Data Confidentiality
Your information is shared only with the essential personnel and partners required to fulfill your booking:
- π’ QuαΊ£ng Ninh Port Authority β Passenger manifests are legally required for all vessels departing TuαΊ§n ChΓ’u International Marina.
- π¨ Hotels & Transport Coordinators β Your hotel name and pick-up time are shared with our shuttle partners to arrange door-to-door transfers.
- π³ Payment Gateways β PayPal (PayPal Holdings, Inc.) and OnePAY (Vietnam) process transactions under their own privacy policies.
- π Google Analytics β We use Google Analytics (Google Tag: GT-NNSCPTMN) to understand website traffic patterns. This data is anonymized and does not include personal identification.
Legal Compliance: Disclosure occurs only when mandated by the laws of the Socialist Republic of Vietnam for safety and security purposes.
4 Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience:
| Service | Type | Purpose |
|---|---|---|
| Google Analytics | Analytics cookie | Measures website traffic, page views, and user behavior to improve site content and performance |
| Google Tag Manager | Tag management | Manages tracking scripts and marketing tags across the website |
| Bokun Widget | Functional cookie | Powers the booking calendar and availability display on fleet pages |
| WordPress | Session cookie | Maintains site functionality and user preferences |
5 Security & Storage Protocols
We employ rigorous security measures to protect your data from unauthorized access, loss, or alteration:
- π Encrypted Transmission: Our website uses HTTPS/SSL encryption (secured via Cloudflare) to protect data during the booking process.
- π’ Secure Storage: Physical and digital records are stored in high-security environments at our Hanoi Head Office and HαΊ‘ Long Cruises Office, accessible only by authorized staff.
- π³ Payment Security: Credit card payments are processed through PCI-DSS compliant gateways (PayPal and OnePAY). We do not store your full card number on our systems.
6 Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
- π Booking Records: Retained for the duration required by Vietnamese tax and maritime regulations.
- π§ Communication Records: Email correspondence and booking confirmations are retained for customer support purposes.
- ποΈ Deletion: You may request permanent deletion of your personal data at any time after the completion of your tour by contacting our team.
7 Your Rights & Control
As the owner of your data, you maintain full control. You may, at any time, contact us to:
- ποΈ Access: Review the information we hold about you.
- βοΈ Correction: Update or correct any inaccurate personal data.
- ποΈ Deletion: Request the permanent deletion of your data following the completion of your tour.
- π« Withdraw Consent: Opt out of any non-essential communication at any time.
To exercise any of these rights, please email [email protected] or call +84 981 886 155. We will respond within 7 business days.
8 Third-Party Links
Our website may contain links to third-party websites, including:
- π Booking platforms: Bokun (booking calendar), PayPal, OnePAY
- π Social media: Facebook, Instagram, WhatsApp
- π Review platforms: TripAdvisor, Google Reviews
These external sites operate under their own privacy policies. Cozy Vietnam Travel is not responsible for the privacy practices of third-party websites. We encourage you to review their policies before providing personal information.
9 Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page.
Continued use of our website and services after any changes constitutes your acceptance of the updated policy.
π¬ Contact Us About Your Privacy
If you have any questions or concerns regarding your privacy, please contact our management team:
π’ Hanoi Head Office
95H Ly Nam De Street, Cua Dong, Hoan Kiem, Hanoi
Tel: (+84) 243 211 5361
Email: [email protected]
β HαΊ‘ Long Cruises Office
No. 7, Ngoc Chau, Tuan Chau International Harbor, HαΊ‘ Long City, QuαΊ£ng Ninh
Hotline: +84 981 886 155
Email: [email protected]
Cozy Vietnam Travel β International Tour Operator Licence No: 01-1101/2018/TCDL-GPLHQT