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Payments

Payment Methods

Secure online payment options for all Cozy Bay Cruise bookings. Multiple card types accepted through trusted international gateways.

💳 Visa
💳 MasterCard
💳 American Express
💳 JCB
🅿️ PayPal

1 Online Payment via PayPal

📍 Website Booking

Customers booking tours directly through our website can make secure online payments via PayPal. After completing your booking, you will be redirected to the PayPal payment gateway to finalize the transaction.

PayPal accepts payments from major credit and debit cards, including Visa, MasterCard, American Express, and JCB, even if you do not have a PayPal account.

1
Select your cruise & complete booking form
2
Redirected to PayPal secure checkout
3
Confirmation email sent automatically

Once the payment is completed successfully, a confirmation email will be sent automatically to your registered email address.

2 Credit Card Payment via OnePAY

📍 Direct Booking with Sales Team

For customers who book tours directly with our sales team, we offer online credit card payment through the OnePAY Payment Gateway.

We will send you a secure payment link where you can complete the transaction using Visa, MasterCard, American Express, or JCB cards. All payment information is encrypted and processed securely through OnePAY in accordance with international security standards.

1
Contact our sales team to book
2
Receive a secure OnePAY payment link
3
Complete payment with your card

💰 Processing Fee & Exchange Rate

All credit card payments via OnePAY are subject to:

Processing Fee 3.3%
Exchange Rate USD 1 = VND 26,500

📐 Calculation Example

Tour Amount USD 100.00
Processing Fee (3.3%) USD 3.30
Total Charged USD 103.30
Equivalent in VND VND 2,737,450

The final amount charged to your credit card will be displayed and confirmed before payment is processed.

⚠️ Important Notes — Unsuccessful Transactions

A transaction may be unsuccessful for the following reasons:

  • Incorrect card information entered during checkout.
  • Insufficient credit limit or available balance on the card.
  • Your card has not been activated for online transactions.
  • The issuing bank declines the transaction.
✅ Tip: If you have entered the correct card information but do not receive the transaction result, please do not attempt another payment. Contact our team immediately for assistance and payment verification at +84 981 886 155 or [email protected].

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